Faster, Easier, Better: Coaching Enablement via your Knowledge Base
Lana Kosnik and Alex Baker will highlight the importance of a solid coaching program for sustained success in a KCS environment.
As part of the Consortium for Service Innovation’s KCS Verified Vendor Series, this insightful webinar is now available on-demand.
Expert Insights from KCS Certified Trainers:
Esteemed KCS Certified Trainers and speakers from Upland RightAnswers, Lana Kosnik, Alex Baker, and Adam Obrentz, delve into the vital role of a robust coaching program in ensuring long-term success within a Knowledge-Centered Service (KCS) environment.
Webinar Highlights:
- Utilizing Your Knowledge Base: Discover strategies to establish and enhance your coaching program using your existing knowledge resources.
- Comprehensive Coaching Perspectives: Gain valuable insights from coaches, coachees, and KCS program managers or knowledge base administrators on effective coaching practices.
- Understanding the Coaching Ecosystem: Learn techniques to achieve a comprehensive understanding of your coaching ecosystem for sustained success.
KCS is a registered service mark of the Consortium for Service Innovation.
Watch Now
All fields are required
More resources
How to Maximize Promotions Revenue in the Back Half of the Year
Watch now as we share successful promotion examples, advertisers to target, and more to help you smash your revenue goals!
Top 5 Best Practices for Email Subscriber Growth
Watch our webinar to discover how you can enhance your email marketing efforts through smart, data-driven experiences.
Transform Your A/B Testing: 25 Tactics for an Unbeatable Newsletter Strategy
Watch this exclusive webinar to learn how to create an ‘always-on’ testing plan that will continually improve your engagement rates.