InGenius Ensures Productivity for 2-10 Home Buyers Warranty
2-10 Home Buyers Warranty ramps up sales activity, increasing individual monthly calls by 375%.
2-10 Home Buyers Warranty is an insurance company that provides comprehensive homeowner’s coverage for systems and appliances, as well as structural warranties for new home builds. Their outbound sales agents spend most of their time on the phones, building relationships and sourcing new clients.
The 2-10 team needed a computer telephony integration (CTI) system that would allow their reps to focus on placing calls and making connections rather than manually dialing phone numbers, toggling between various applications, and logging call notes. And they needed a solution that was quick and easy for their agents to learn.
InGenius provides the insurance company with an easy way to increase call capacity, standardize call processes and reporting, and easily track activities for both individuals and teams. Before InGenius, agents were only able to make around 20 calls per day. Now they are making 100+!
Download this case study to learn more about why 2-10 Home Buyers Warranty chose InGenius as their CTI system of choice, and how they have increased monthly calls by 375%.
More resources
Reed In Partnership Revitalises Customer Feedback Loop and Maximises Satisfaction with Rant & Rave
Discover how Reed in Partnership improved NPS evaluation and response times by collaborating with Rant & Rave, solving issues of low feedback volume and long survey cycles.
Tai Calon Community Housing Achieves 90% Customer Satisfaction with Rant & Rave
See how Tai Calon improved customer satisfaction by addressing financial pressures, resource constraints, and rising expectations through strategic insights and prompt actions.
Football Ballot Scores Big for Small Market Newspaper Group
See how My Horry News scored major revenue and community engagement with their creative football fans’ choice ballot.