5 Proven Tactics to Improve Customer Engagement with SMS
How to use SMS to engage new customers and retain existing ones
SMS messaging reaches your intended audience without needing to fight through the clutter of their email inbox and without getting lost amongst thousands of app notifications. Similarly, through the rise of curbside pick-up and buy-online-pick-up-in-store (BOPIS), text messaging has become an expected channel for customer service and notifications.
You can employ these benefits across many different industries. Even if you haven’t adopted SMS as a marketing channel yet, there are many ways your organization can use text messaging to improve your customer experience.
Key takeaways:
- Why your business needs SMS
- How to implement customer loyalty programs
- Ways to use mobile wallet
- Creating SMS campaigns to increase engagement
Download
All fields are required
More resources
The Ultimate Customer Reference Handbook
Get expert advice to build a best-in-class customer reference program.
Simplify Your Contact Center Agents’ Desktop to Enhance Customer Experience
As the backbone of your business, contact center agents need the right support and technology to thrive. In this eBook, you’ll discover how you can promote agent well-being and set your contact center up for success.
How Telecoms Can Super Charge Their Productivity with Knowledge Management
Explore how effective knowledge management enhances telecom operations and boosts productivity in our eBook. Don't miss the insights!